Frequently Asked Questions About CompleteHost

FAQ

1. How are you able to provide web hosting at such low prices?
We wanted to ensure the NZer’s are not being ripped off by high priced hosting, so we have done our best to manage cost and to pass that saving onto our clients.

2.How responsive is your technical support?
As we operate on a 24/7 basis, your email queries will be attended to very promptly.

3. What payment mode do you accept?
Presently, we accept Credit Card, Cheque and Bank Transfer

4. Who is your credit card payment processor?
We are presently using PayPal. With 128-bit SSL encryption, your credit card details remain secure when you transact online with us.

5. Do you provide an invoice for our record?
Yes, we will provide a soft-copy invoice for you via email. You will see "PayPal – CompleteHost” your credit card statement when you make an order with us.

6. What is your technology architecture like?
Our network of servers are housed in out Albany Data Centre right here in Auckland, ensureing that performace is top notch. We use Top-of-the-line dual XEON servers with RAID mirroring.

7. What platforms do you support?
We maintain Linux servers (Debian, CentOS), using Apache for HTTP delivery and Qmail for MTA.

8. How do I get my domain name?
Go to the following link to take advantage our our fantastic pricing

9. I already have a domain name, how do I host it with you?
After you have signed up with us, contact your present domain name registrar and change the name servers of your domain name to:
NS.COMPLETEHOST.CO.NZ
NS20.COMPLETEHOST.CO.NZ
NS21.COMPLETEHOST.CO.NZ


10. I have an existing ".co.nz" domain, can you cover the cost of this domain under your plans?

No. You can renew such domain names through us at just NZ$19.95 per year though.


 a. I like your ".co.nz" price, how do I renew my ".co.nz" domain names through you?

This process can be done via the client login area, contact us for further information.

c. That you transfer the domain registrar to us at least 15 days BEFORE the expiry date of your present domain name. If you have less than 15 days to the expiry of your domain name, we will advice that you renew your domain name with your present registrar and transfer the domain name to us the following year.

d. Once we have initiated the transfer of registrar, your present registrar may send an email to the administrative contact's email address (that's probably you, unless someone else registered the domain name on your behalf) to confirm that you had indeed authorise the transfer to another domain registrar. Please reply to this email from your present registrar promptly. Otherwise, the transfer will not be successful and your domain name may expire as a result.

e. In the event that the administrative contact is not you (for example your web designer registered the domain name on your behalf and listed his email address instead), then, you must ask the administrative contact to acknowledge and reply to the email from your present registrar. Otherwise, the transfer will not be successful.


11. How do I transfer my existing domain name to you?

A ) To use your domain name on our servers, you need only modify the DNS (Domain Name Servers) information of your domain. To do so, you will need to access the control panel provided by your existing domain name registrar. If you do not have access to the domain name control panel, you will have to request for that from the person who registered the domain name on your behalf. Often, that may be your existing web hosting provider. Once you have gained access to the domain name control panel, you will need to modify the Domain Name Server information to:

NS.COMPLETEHOST.CO.NZ
NS20.COMPLETEHOST.CO.NZ
NS21.COMPLETEHOST.CO.NZ

The above is applicable for both ".com" or ".co.nz" type of domain names (for that matter, just about any domain name). However, some ".co.nz" domain registrar have more stringent requirements. They may require you to key in, not just your login ID and password, but also your domain UDAI (Unique Domain Authentication Identification). You should have the UDAI when you first register your ".co.nz" domain name. If you do not have the domain name UDAI, please request that from your existing domain registrar.

If you simply modify your domain names' DNS information, you will are liable to renew the annual fees with your existing domain registrar.

B) On the other hand, if you wish to change your domain registrar to the domain registrar that we use, you will need to instruct us to initiate a domain registrar change on your behalf. The domain name registrar change process is separate and distinct from point A above. This would mean that, henceforth, you want to renew your domain names through us. To do that, please refer to points 12 and 14 in this FAQ.

C) If you need us to modify the name servers of your domain name on your behalf, you will have to provide us the following:
i) domain name control panel ID
ii) password

12. Can I purchase more domain names from you?
Definitely! Domain names only cost NZ$19.95 per year (.com, .net, .org, .info, .biz, .name, .us) when you purchase them from us. NZ domain names (.co.nz, .net.nz, .org.nz) costs only NZ$19.95 per year. To purchase a domain name, click on the “Order” button, and search for the domain name of your choice to check for its availability. Just follow the simple online instructions to complete your order.


13. How soon would my domain name be approved?
Domain names are usually approved within 24 hours. To find out if a domain name has been approved, simply type the domain name in your web browser (eg. Internet Explorer or Firefox). It it leads to an "Under Construction" page, it means that your domain name is approved. If your domain name cannot be registered for some reasons, or that we need further clarification from you, you will be contacted.

14. Can I have more than one domain name hosted on my account?
Yes. Please refer to the specific plans with regard to the limit of domain names you can host per account.

15. Can I create sub-domains within my account?
Yes, using our CPanel control panel, you can set up sub-domain names dynamically.

16. Great! I love your plans, how do I sign up?
You can sign up online using our online interactive system. Please click [here].

17. What is your policy concerning the kind of websites that can be hosted with you?
CompleteHost accepts all personal and commercial websites, except adult and hate sites. All websites must conform to our TOS (Terms of Service). Any violations to our TOS will result in immediate termination of your account and all monies paid to us will not be refunded.